24/7 PROFESSIONAL MONITORING · BRISBANE · SEQ

24/7 Smart Alarm Monitoring & Rapid Response

AJAX Hub 2 + AJAX Cloud + your phone — with encrypted military-grade signal routing in approximately 150 ms. Brisbane-installed, professionally configured, every sensor mapped to your floor plan, every alert delivered to the people who need to see it first.

~150ms
AJAX Signal Latency
99.9%
AJAX Cloud Uptime
7yr
Sensor Battery Life
EN 50131
Grade 2 Certified Hardware
190+
5☆ Google Reviews
QLD
Class 2 Security Licence

What 24/7 Monitoring Actually Means

There’s a difference between “your house has an alarm sticker” and “your alarm reaches the right people in seconds, every time, even if the power and internet are out.” Here’s how the AJAX system Mr Secured installs actually works — and where Mr Secured’s role fits.

1

The AJAX system self-monitors via cloud

Every sensor talks to your AJAX Hub 2 over the encrypted JetSparrow protocol. The hub authenticates the signal and routes it to AJAX Cloud in about 150 ms. From cloud, you and your nominated contacts get push notifications, SMS and voice alerts on the AJAX app — no monthly fees required.

2

Optional Grade 2 monitoring centre

If you want a guard or third-party operator to respond on your behalf, AJAX Hub 2 can be routed to a QLD-licensed Grade 2 EN 50131 monitoring centre. Mr Secured configures the routing — you choose and contract directly with the monitoring provider that suits your budget and SLA needs.

3

Mr Secured’s role: install, configure, train, support

We map the sensor placement to your floor plan, install the Hub 2 with cellular SIM backup, set up MotionCam photo verification, train you on the AJAX app, and provide ongoing remote system management via AJAX PRO Desktop — the dealer-only platform that lets us diagnose and update your system without a callout.

What Happens When an Alarm Triggers

Step-by-step, end-to-end, with the actual AJAX system latency numbers at each stage. Total time from sensor activation to your phone ringing is typically 1–3 seconds in real-world conditions.

01

Sensor detects intrusion

Motion sensor, door reed, or glass-break detector picks up the event. AJAX MotionCam sensors capture a verification photo at the same moment.

~0 ms
02

Hub authenticates the signal

Encrypted JetSparrow transmission to AJAX Hub 2. Hub verifies the device, time-syncs, and rejects any spoofed or RF-noise signals (no false alarms).

~150 ms
03

AJAX Cloud routes the alert

Hub uploads to AJAX Cloud over Wi-Fi or cellular SIM (whichever is healthier). Cloud routes to your authorised contact list and any third-party monitoring centre.

~1 sec
04

Your phone rings + MotionCam photo lands

Push notification, SMS, and voice call to nominated contacts. MotionCam verification photo arrives in the app so you can see what triggered the alarm before deciding to call police.

~2–3 sec

Why This System Works When Others Don’t

Four specific technical features that separate the AJAX system Mr Secured installs from cheap DIY kits and ageing legacy alarm panels.

PRO

AJAX PRO Desktop

Dealer-only diagnostic platform. We can remotely view sensor health, battery levels, signal strength, and firmware status across every device on your system — without a service visit.

VER

Photo verification

MotionCam Outdoor and indoor MotionCam sensors include built-in PIR cameras. Every triggered event captures up to 5 verification photos so you (or police) can see what actually moved.

3ch

Three-channel alerts

Push notification + SMS + voice call to every nominated contact. If your phone is silenced, your watch buzzes, your neighbour’s phone rings, your wife’s phone rings — nothing gets missed.

SIM

Cellular SIM backup

Hub 2 ships with a built-in 4G SIM. If your home internet drops, your alarm keeps reporting via cellular. Sensors keep working on lithium batteries for up to 7 years.

Common Questions

Does Mr Secured monitor my system themselves?
No — we’re not a monitoring centre. The AJAX system is self-monitored: every alert goes directly from your hub to AJAX Cloud to your phone via the AJAX app. We install, configure, train you on the app, and provide ongoing remote technical support via AJAX PRO Desktop. If you want a guard or operator to respond on your behalf, we can configure routing to an independent Grade 2 EN 50131 monitoring centre — you contract with the monitoring provider directly.
What’s the actual response time?
The AJAX system itself delivers signal-to-app in approximately 1–3 seconds end-to-end (sensor → hub → cloud → phone). Wireless device-to-hub latency is around 150 ms with the JetSparrow protocol. Your real-world response time depends on which contacts you nominate and how quickly they pick up. For independent monitoring centre response times, that’s defined by the contract with whichever monitoring provider you choose.
Do I need a monitoring contract?
No. AJAX is designed for zero mandatory monthly fees by default. You get full self-monitoring via the app forever, no subscription. The optional Grade 2 monitoring centre routing is only if you want a third party to respond on your behalf — that’s quoted separately and is your choice of provider.
What if my internet goes down?
AJAX Hub 2 has a built-in 4G cellular SIM as backup. If your Wi-Fi drops, the hub automatically routes alerts via cellular. AJAX sensors continue to communicate with the hub regardless of internet status, and the hub stores events locally until connectivity returns.
Can I view live camera footage on my phone alongside the alarm?
Yes. If you have a Mr Secured combined install with Dahua cameras and AJAX alarms, you run both apps side by side — DMSS for live Dahua camera feeds and the AJAX app for alarm events with MotionCam verification photos. Most customers pin both apps to their phone home screen.

Ready to Set Up Properly?

Free on-site assessment across Brisbane, Gold Coast, Sunshine Coast, and Ipswich. We’ll map your sensor zones, recommend the right Hub 2 + sensor mix for your property, and provide a fixed-price quote on the spot — no obligation.

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QLD Security Provider Licence - Class 2 - Licence No. 4546326 - Jarrod Edwards

Licensed, Insured & ASIAL Accredited

QLD Security Provider Licence · Class 2 · No. 4546326

ASIAL Member · $20M Public Liability — Security Installation Cover

Mr Secured Pty Ltd · ABN 63 663 085 505