Licensed, Insured & ASIAL Accredited
QLD Security Provider Licence · Class 2 · No. 4546326
ASIAL Member · $20M Public Liability — Security Installation Cover
Mr Secured Pty Ltd · ABN 63 663 085 505
Every Mr Secured install comes with a 1-year installation warranty and 3 years of free remote support. After that, remote support remains available at standard rates — though our installs are configured so precisely that callbacks are very rare. App help, firmware management, AJAX PRO Desktop + Dahua DMSS remote diagnostics, and AI rule tuning included throughout.
Six things included free during your 1-year installation warranty and the following 3 years of complimentary remote support. No subscription. No call-out fee for issues we can solve remotely. After year 4, remote support remains available at standard rates — though our installs are configured precisely enough that ongoing callbacks are rare.
DMSS for Dahua cameras, AJAX app for alarms. We walk you through push notifications, multi-user setup, playback scrubbing, AI rule tuning, and adding new family members or staff to your system. By phone, email, or remote session.
Cameras, NVRs, and AJAX hubs all get firmware updates from the manufacturers. We push them remotely via dealer portals when stable releases drop — you don't have to log in and click anything. We test the update first.
AJAX PRO Desktop and Dahua dealer portal let us see your sensor health, battery levels, RF signal strength, camera uptime, NVR storage, and firmware versions from our office. Most "is something wrong?" calls get answered in 5 minutes without a visit.
False alerts from a tree branch? Camera missing the front gate? We log in remotely and adjust detection zones, sensitivity, schedules, and event categories. Your system gets smarter over time, not noisier.
If you want a camera moved to cover a new angle — a renovation, a new gate, a different driveway layout — we come out and re-aim, re-cable if needed, and re-tune. Quoted as a small job, not a full install.
Add more cameras, more sensors, an intercom, access control to an existing gate. We design the addition around what's already there so you don't pay for hardware you already own.
Four-step flow when you need help. We've designed it so most issues never become call-outs.
Phone, email, or text. Describe what you're seeing — "no notifications on my new phone", "camera 3 looks dim at night", "AJAX hub showing offline". Mr Secured's name will be in your install paperwork.
Within a few hours, we log into AJAX PRO Desktop or the Dahua dealer portal and look at your system. Most issues — app permissions, firmware drift, AI rule misfire, sensor low battery — we see and fix from here.
If we need you to tap something in the app or restart the hub, we'll call and walk you through it step-by-step. No tech jargon. We stay on the line until you see it working.
If the issue is hardware (sensor flat, camera physically knocked, cabling damaged), we book a site visit. You only pay for actual on-site work — never for the remote diagnostic time that came before.
If you have an existing Mr Secured install within your 1-year installation warranty or 3-year free remote support period, contact us — most issues are sorted remotely the same day. Beyond that, remote support remains available at standard rates. If you're not yet a customer and you want this kind of install-and-support package, book a free assessment.
Licensed, Insured & ASIAL Accredited
QLD Security Provider Licence · Class 2 · No. 4546326
ASIAL Member · $20M Public Liability — Security Installation Cover
Mr Secured Pty Ltd · ABN 63 663 085 505