What if Mr Secured is not around to honour the workmanship warranty?

Hardware warranties are direct with manufacturers (Dahua, AJAX, Akuvox, Hanwha) and exist regardless of which installer is around. Mr Secured has operated since 2010 and aims to be around long-term.

WARRANTY & GUARANTEE · BRISBANE · SEQ

Hardware & Workmanship Warranty

Two layers of protection on every Mr Secured install: manufacturer warranties on the Dahua, AJAX, Akuvox, and Hanwha hardware we install, plus our workmanship guarantee on the cabling and labour that holds it all together. Here's exactly what's covered and how to claim.

Make a Warranty Claim → Call 0490 130 339

3 Year

Dahua Hardware Warranty

5 Year

AJAX Manufacturer Warranty

3 Year

Akuvox Hardware Warranty

1 Year

Installation Warranty

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Manufacturer Hardware Warranties

Every brand Mr Secured installs comes with a manufacturer warranty backed by the brand directly. We register your serial numbers at the point of install so you don't have to chase paperwork later. If hardware fails inside warranty, we coordinate the replacement with the manufacturer at no labour cost to you.

Dahua

3-year manufacturer warranty

Cameras, NVRs, intercoms, access control

Covers manufacturing defects on cameras, NVRs, hard drives, PoE switches, AcuPick recorders, and Dahua intercoms. Excludes physical damage, lightning, and power surges (insurance territory).

Direct manufacturer warranty
Australian distributor backing
Serial numbers registered at install

AJAX Systems

5-year manufacturer warranty

Hub 2, sensors, sirens, MotionCam, fobs

European-engineered hardware with Grade 2 EN 50131 certification. AJAX's manufacturer warranty covers every component in the wireless system. Lithium batteries rated for up to 7 years in normal use.

Direct manufacturer warranty
Grade 2 EN 50131 certified
Battery wear excluded after manufacturer warranty

Akuvox

3-year manufacturer warranty (AU back-to-base)

SIP intercoms, door stations, indoor monitors

Korean and global-standard IP intercom hardware. Akuvox warranty covers SIP video door stations, indoor monitors, and access control components. Excludes physical damage and water ingress beyond IP rating.

Direct manufacturer warranty
SIP-standard, vendor-agnostic
IP54/IP65 ratings honoured

Hanwha Wisenet

3-year manufacturer warranty (AU back-to-base)

X-series and P-series premium cameras

NDAA-compliant Korean-engineered cameras with WiseAI deep-learning analytics. Australian-supplied Wisenet hardware carries a 3-year back-to-base manufacturer warranty (US/global terms run longer at 5 years). Specific model warranty card supplied at time of install.

NDAA-compliant build
WiseAI deep-learning analytics
3-year AU back-to-base

Mr Secured Installation Warranty

Hardware warranty covers the gear. Our installation warranty covers everything in between — the cabling, terminations, mounting, configuration, and installation craft that holds the system together. We back this for 1 year on every install across Brisbane, Gold Coast, Sunshine Coast, and Ipswich. Beyond the installation warranty, your hardware remains under its manufacturer warranty (3-5 years depending on brand), and our remote support continues free for 3 years from install date.

What's covered	Period	How to claim
Cabling & terminations — if a CAT5e/CAT6 termination, BNC connector, or PoE injector we installed fails through no external cause	12 months	Call us — we come out and re-terminate at no charge
Camera mounting — if a bracket we installed loosens, drops, or fails to hold	12 months	Call us — we re-mount with stronger fixings at no charge
NVR & Hub configuration — if your system loses its configuration through our setup error	12 months	Remote diagnostic + reconfiguration, no charge
AI rule setup — if detection zones we configured aren't catching what they should	12 months	Remote re-tune via AJAX PRO Desktop or Dahua dealer portal
Cable damage from our drilling/routing — if we accidentally hit existing wiring during the install	Until repaired	We repair at no charge as soon as we know about it

What's Not Covered (And What To Do Instead)

Honest answer: some failures aren't warranty events. Here's where home insurance, lightning protection, or just normal wear-and-tear takes over.

Lightning strikes & power surges

Direct lightning damage is excluded from manufacturer warranty. This is insurance territory — check your home/business policy. We recommend dedicated surge protection on the NVR and PoE switch line as part of any new install.

Physical damage

If a tradesperson knocks a camera off the wall during a renovation, that's not a warranty claim. We can quote the repair separately. Same for vandalism, vehicle impact, and storm damage — all insurance, not warranty.

Battery wear

AJAX sensor lithium batteries are rated for up to 7 years. After the manufacturer warranty period, normal battery wear isn't covered — but replacement batteries are cheap (typically $5-15) and easy to swap. We notify you via PRO Desktop when any sensor drops below 30%.

Water beyond IP rating

Outdoor cameras and door stations have IP ratings (typically IP65/IP67). If a device gets submerged in a flood or exposed to chemicals/saltwater beyond its rating, manufacturer warranty doesn't apply.

Common Warranty Questions

How do I make a warranty claim?

Call us first. We'll check your install paperwork (we keep your serial numbers and install date on file), diagnose remotely via AJAX PRO Desktop or Dahua dealer portal, and if it's a manufacturer warranty event we coordinate the replacement directly with the brand. You don't talk to the manufacturer — we do. If it's a workmanship issue, we book a site visit at no charge.

Do I need to register anything myself?

No. Mr Secured registers serial numbers at the point of install. Your install paperwork shows what's registered and the warranty start date. Keep that paperwork — we also have a copy on file, but it's good practice for you to have one too.

What if Mr Secured isn't around in 5 years to honour the workmanship warranty?

Fair concern. Hardware warranty is direct with the manufacturer — Dahua, AJAX, Akuvox, and Hanwha have Australian distributors and warranty handling that exists regardless of which installer is around. Workmanship warranty is with Mr Secured. We've been operating since 2010 and aim to be around long-term, but the brand warranties protect the bulk of your investment regardless.

Does the warranty transfer if I sell the property?

Manufacturer warranties are tied to the serial number, not the owner — they transfer with the property automatically. Mr Secured workmanship warranty also transfers; we just need to know who the new owner is so we can update our records and they have a point of contact for any claims.

What if a camera fails after the warranty period?

Most failures are repairable — PoE port damage, lens fogging, or firmware corruption can usually be fixed with a replacement component. We quote the repair at cost. Whole-system replacements after warranty are quoted as a small job. Most well-installed Dahua/AJAX hardware runs reliably for 7-10 years before needing significant replacement.