Last updated: 31 May 2026
1. Who we are
This privacy policy applies to the website www.mrsecured.com.au operated by Mr Secured Pty Ltd (ABN 63 663 085 505), a Queensland-licensed security installer (QLD Security Provider Licence Class 2, Licence No. 4546326), trading as Mr Secured. Our registered office is 10 Lewis Street, Camp Hill QLD 4152.
We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information we collect
2.1 Information you give us directly
When you request a quote, contact us, or submit a form on our website, we may collect:
- Your name
- Email address
- Phone number
- Property address (for on-site quotes)
- Business or organisation name (if applicable)
- Any other information you choose to provide in form notes
2.2 Information collected automatically
When you visit our website, we automatically collect technical information including:
- Your IP address
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages you visit and time spent on each
- Referring website (how you arrived at our site)
- Approximate geographic location (city/region level)
2.3 Cookies and similar technologies
Our website uses cookies to remember your preferences, track website performance, support advertising, and validate that visits are from genuine users rather than automated bots. The categories of cookies in use are:
- Essential cookies — required for the site to function (e.g. form submission, page navigation)
- Analytics cookies — help us understand how the site is used (Google Analytics via Google Site Kit)
- Advertising cookies — used to measure ad campaign effectiveness and prevent click fraud (Google Ads, ClickCease)
- Functional cookies — used by review widgets and chat tools (Trustindex, Poptin)
You can disable cookies in your browser settings. Disabling essential cookies may affect site functionality.
3. Third-party services we use
To operate our website and business, we share limited information with the following third-party services. Each service has its own privacy policy governing how it handles your data:
- Google Analytics (via Google Site Kit) — website usage analytics. Google Privacy Policy
- Google Ads & Google Tag Manager — advertising campaign measurement and conversion tracking. Google Privacy Policy
- ClickCease — click-fraud detection on Google Ads campaigns. ClickCease Privacy Policy
- Trustindex.io — displays our genuine Google reviews on the website. Trustindex Privacy Policy
- Fluent Forms & WPForms — processes quote-request and contact forms (form data is stored on our website server)
- Cloudflare — provides email obfuscation, bot protection, and content delivery. Cloudflare Privacy Policy
- Poptin — displays website pop-ups and notifications. Poptin Privacy Policy
- Google Business Profile — manages our public business listing (we do not control reviews left on Google)
We do not sell your personal information to any third party.
4. How we use your information
We use the information we collect to:
- Respond to your quote requests and enquiries
- Arrange and conduct on-site security assessments
- Prepare written quotes and proposals
- Communicate about scheduled installations
- Provide post-installation support and warranty service
- Send occasional marketing communications (only if you have opted in — you can unsubscribe at any time)
- Improve our website and services through analytics
- Meet our legal obligations (e.g. licence conditions under the Security Providers Act 1993 (Qld))
5. How long we keep your information
We retain your information only for as long as necessary:
- Quote enquiries that don’t convert: 12 months
- Customer records (installed jobs): 7 years (consistent with ATO record-keeping requirements and warranty obligations)
- Website analytics: typically 26 months in Google Analytics; you can clear this with cookie deletion
- Form submission data: 12 months unless converted to a customer record
6. Your rights
Under Australian Privacy Principles you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to our legitimate retention obligations)
- Opt out of marketing communications
- Make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information
For visitors located in the European Union, the United Kingdom or California, additional rights may apply under GDPR / UK GDPR / CCPA. Contact us using the details below to exercise any of these rights.
7. Security of your information
We take reasonable steps to protect personal information including:
- SSL/TLS encryption for all data transmitted via our website
- Cloudflare protection against malicious traffic and bots
- Restricted access to customer records (only authorised Mr Secured personnel)
- Regular off-site database backups via UpdraftPlus
- WordPress core, plugin and theme updates applied promptly
No internet transmission is ever completely secure. While we use industry-standard measures, we cannot guarantee absolute security of information transmitted to our website.
8. Children’s privacy
Our services are intended for property owners, business operators and licensed property managers. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information without parental consent, please contact us.
9. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates the most recent revision. We encourage you to review this policy periodically.
10. Contact us
For any privacy-related question, complaint, or request:
Mr Secured Pty Ltd
ABN 63 663 085 505
10 Lewis Street, Camp Hill QLD 4152
Phone: 0490 130 339
Email: info@mrsecured.com.au
This privacy policy is provided for transparency and to comply with the Australian Privacy Principles. It is not a substitute for tailored legal advice. If you require a customised privacy policy for specific business needs, please consult a qualified lawyer.
